NPS
64
Promoters
72%
Detractors
8%
Top themes (AI)
Trusted by modern CX teams
Platform
An end-to-end CX system, not a survey tool.
From listening to action — NPScore.ai unifies surveys, journeys, analytics, and AI insights into a single intelligent workspace.
Advanced NPS Analytics
Real-time NPS score, promoters/passives/detractors, segmentation, trends, and predictive churn signals.
AI Conversational Analytics
Ask in plain English: 'Why did NPS drop last week?' Get root-cause analysis, themes, and actions.
Journey Builder
Event → Delay → Action → Condition. Trigger surveys at the perfect moment in any customer journey.
90+ Languages
Auto-detect, RTL support, and AI translation. Run global campaigns from a single workspace.
Closed-Loop Feedback
Detractors auto-route to the right team with SLAs, escalation, and resolution tracking.
Enterprise-grade Security
Multi-tenant isolation, role-based access, brute-force protection, and audit-ready logs.
AI Insights
Stop reading dashboards.
Start having conversations with your data.
Our embedded analyst answers questions, surfaces themes, and recommends fixes — across thousands of responses, in any language.
- "Why is NPS dropping in Mumbai this week?"
- "Top 5 themes from detractors in last 30 days"
- "Compare onboarding NPS by plan"
Mumbai NPS dropped 12 points (Apr 21–27).
Driver: 38% of detractors mention checkout wait time. Concentrated in Bandra & Andheri locations.
Recommended action: trigger closed-loop ticket for those branches and run staff coaching.